L16 - ROI of Quality - Friday 10:00 am CDT
Trish Borzon
1161 Posts
Friday, May 28th at 10:00 am CDT
In 2020 organizations plan to increase spending on quality programs and people 23% on average, according to recent research. As a result, organizations are under increasing pressure to show a return on their quality investment. Learn how you can you use the data you already have to measure ROI and the real cost of quality. Join ETQ Chief Technology Officer Morgan Palmer and Adam Ryley, Senior Manager, Quality Management Systems, Global Integrated Supply Chain, Trane Technologies to learn how to measure the value of your quality program to your business and communicate that value to business leaders in your organization. In this session, you’ll learn:
* The benefits of measuring ROI for quality investments
* How to measure the value of your quality program for your business
* How to communicate that value to business leaders in your organization
* What value metrics are most important in calculating ROI
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