Prometric's Pro-Proctor is a mess!
Yesterday was my second time for my CSSGB exam. As COVID cases rising in my state, I was only comfortable to take this exam in my house.

I was prepared to take the exam, had to take a day off from my work to take the exam and voila! Prometric's server blew and now most of the candidates can't take their long waited exam.

Seriously, the first time I tried to take this exam through Pro-Proctor and it always seems to have problems when I had 2 other laptops to initiate the exam and all failed.

There is no mention of WHO will contact me WHEN to re-schedule the exam nor even ASQ does not seem to care at all.

This is truly disgraceful and discouraging to anyone who paid money to take their exam on-line with so much little help either from Prometric or ASQ.

 

2 Replies
Trish Borzon
637 Posts
Oh NO Tae Hee Chung‍ - Let me check with my team to see what we can do.  I'm so sorry this happened to you!  
Trish Borzon
637 Posts
A member of our Certification will be in touch with you.  Again, I'm so sorry this was your experience.