Recertification Tool Glitches

I recertified using the on-line tool sometime in the fall.    Since I had a coupon for free recertification, the certification team worked this a bit differently than normal.   I'm now starting to add artifacts for a new recertification period and the cumulative number of RUs that's displayed includes RUs for both recertification periods.   I emailed help@asq.org nearly a month ago and have not gotten a response.  I'd like to see the current RUs only displayed. 

Thanks in advance for any assistance someone may be able to provide. 

Barb Reinhardt