I used to have a job similar to yours at another software company. I loved talking with customers and having the chance to help them address a wide variety of challenges. It was such interesting work.
Welcome and nice to meet you. I just recently joined myASQ and look forward to the discussions on here.
I'm also just beginning to learn how to leverage Minitab for product analysis at my plant, so its pretty cool to meet someone who works on it. I've only scratched the surface of it's capabilities, but I am already impressed with the horsepower this software has and its ease of use. Good job to you and your team at Minitab!