I am a Registered Nurse and my first quality role was almost 30 years ago as the unit quality nurse where I checked to make sure our crash cart was fully stocked and locked, and all medications and supplies were not expired. Since then, I have had a variety of roles from outcomes management for a cardiac service line, quality supervisor in community mental health, and quality director in home care and hospice which included risk management, corporate compliance, service quality, and outcomes management. It was an honor and joy to work with clinical staff to help them reach the quality goals most important to them for their patients. I maintain certifications in healthcare quality (CPHQ) and patient safety (CPPS) and staying connected to my quality roots is important to me.
I currently work at the Texas Nurses Association where I support our members. Although I am not in a healthcare quality role, we are continuously irmpoving. A challenge we are working on now is modernizing our data management & analytics, and process documentation. We have been an organization over 100 years and it is surprising how little is written down.
I look forward to meeting members who work in associations, fellow Texans, members of my divisions (healthcare, human development & leadership, service quality, and innovation), and people with a passion for working with local government to improve quality of life in the communities where they live.
Nice to "meet" you all!