The Process of Updating the Glossary
Updating these definitions is no small feat, so thank you Jim and Grace, as well as our other SMEs, Dan Reid and Jim Rooney, for your help in doing this. Would you please tell us a little about of the process of refreshing the glossary? How did you research and wordsmith the new terms that were added or revised?
6 Replies
Grace Duffy 369
54 Posts
As mentioned in the introduction to the article in the August QP, four of us "oldies" were asked to review the existing terms and then populate the new items that were either suggested by ASQ members, or were gleaned by frequent searches on 

My thought for updates moving forward is that we start NOW through the suggestions coming into this CHAT and set up a MyASQ community to work with Quality Progress to support the expansion of the Glossary, much as we are doing now with the QBoK. As mentioned in an earlier post just this CHAT, there is a huge overlap between the BoK and Glossary. We find new terms every time we do a new Job Analysis during the BoK update cycle for the individual exams. Let's leverage these channels of communication. 
Thanks! In follow up: Several new terms were introduced in this Quality Glossary revision. Can you talk about a few of them and why they make sense in the current state of the profession? Agile, seven new management and planning tools, nine windows, idea creation tools? 

Others you'd like to talk through?
I used a variety of sources that are available on the internet, dictionaries, Wikipedia, citations from articles/books (google scholar is great for this) and my own personal library.  Then I worked to see if I can summarize a definition that incorporates a majority of the ideas.  It is not perfect but it does work. 
I would like to also see a process to continually solicit missing or new terms to be added to the Glossary. Similar to a ASQ Page User Interface for accepting questions for "Expert Answers", May I request an "intake form" for submission of new terms to glossary?

A glossary committee could be formed with experienced quality professionals that vets the terms and brings up for discussions on a semi annual basis. Draft definitions published for users for comments and agreed before it goes public in the glossary. Some of the terms are already in ISO 9000 and other standards as a defined terminology. Should the Glossary committee spend reinventing the definitions?

Let me know if this will work. Govind.
Grace Duffy 369
54 Posts
New terms are going to surface from several directions. Certainly, the Job Analyses for Certification Bodies of Knowledge. Current literature in the quality science and the disciplines in which we employ Quality techniques. One risk is whether the new term has a short shelf life in business or social media. What do we include in the Glossary, only to find out it was one author's way to label something? What term is something that is robust enough for us to continue to support for our professional community? This is not a new conundrum. Just something we need to consider. 
Seiche brings up some interesting perspectives.  the Seven New Management tools have been around a long time but were not in the glossary.  Why not? I think it is simply that there is not a consistent process for updating it.  I like some of the ideas that have suggested.  It will provide a vehicle to enhance the updating and be more responsive to the Quality community.