Good point, Emiie. Competence is not solely a Quality term. I would go to Instructional Design organizations to benchmark definitions there. I do know that Education and Training is a segment of the CMQ/OE Body of Knowledge. We really should add that term to the Glossary. We can check ATD or ISPI documents to see if there is a standard identified in those disciplines. I will make a note.
Interesting thought about experience. Thinking about Bloom's Taxonomy, experience is for levels 3 and up. Do we want to force experience on the recognize and recall levels? Competence includes this, although I suspect goes beyond that scope.
Emilie, You are welcome. Yes, this link is not widely known. Since I am a USTAG member, I was informed of this link during the international meetings. Happy to share. You can can search more things using the link besides the terminologies.
Competence also implies that the individual can be trusted to perform the work independently, and under controlled conditions, the outcomes will be predictable and acceptable.
if a competent employee's work is off-spec, that may suggest a problem with the equipment. For example, if a competent baker followed the correct steps and used the correct settings on the equipment, but burned the bread, that would isolate the cause to either the material or the equipment (i.e. incorrect temperature in oven).
ISO 9000 defines "Competence" as "ability to apply knowledge and skills to achieve intended results". You may also take a look at ISO 10018- "Quality management-Guidelines on people involvement and competence.
Paul Ipolito Daniel Zrymiak Both good inputs. The ISO definitions are very helpful, since they have been vetted through subject matter experts. Thank you. Also, using the ISO approach gets us closer to "quality" definitions, where my suggestion of ATD or ISPI would be more flavored to Instructional Design.
You are VERY correct for competence having to do with the environment in which the task is being performed.
Grace L. Duffy
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