Reaction Gauge: Shipping and Delivery

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Reaction Gauge: Shipping and Delivery

Posted by Lindsay Pietenpol on Jan 18, 2019 2:26 pm

With the proliferation two-day and same-day delivery options, online shoppers have come to expect faster, flexible and more convenient shipping. So much so that customer satisfaction depends on it—98% of people who shop online say it affects their brand loyalty. What delivery experiences—good or bad—have impacted your satisfaction with a brand? What new shipping options do you see for the future?