Guide Your Gemba Walks With the GOALs 4 Improvement Method

Gemba refers to places where value-creating work happens, such as the shop floor. But what should you do when you get to the actual place? The authors introduce the GOALs 4 improvement model, which expands on gemba by describing some of the primary processes that should take place when you arrive at the actual place, including getting out to look, listen, learn and lead.

Read more in “Beyond Gemba.”