February QP Is Live!
Lindsay Pietenpol 177
Joined 04/19/2018 - 34 Posts
In this month's cover story, "All Roads Lead to Rome," the author looks back at the origins of lean and Six Sigma and how these two fundamentally different methods give you the means to achieve the same goal: meeting customer needs.

In "Tending to Trending," you'll learn to look at customer complaint tracking through a risk-based lens. The author of "Getting to Normal" looks at new ways for manager-level professionals to use statistical process control to drive decision making. And "Bridging the Gap" offers another look at quality vocabulary in ISO 9000 and reiterates the importance of clarity with definitions and use.