Now more than ever, customers are holding brands to higher standards. When something goes awry, customers expect full accountability. This shift in customer mindset has driven some organizations to hire chief diversity and inclusion officers to ensure the organization stays in tune with what people want. How does your organization ensure customer—or employee—satisfaction? What are some things other organizations are doing to meet customers’ higher standards?
With members and customers in over 130 countries, ASQ brings together the people, ideas and tools that make our world work better.
ASQ celebrates the unique perspectives of our community of members, staff and those served by our society. Collectively, we are the voice of quality, and we increase the use and impact of quality in response to the diverse needs in the world.