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Reaction Gauge: Customer Satisfaction

  • 1.  Reaction Gauge: Customer Satisfaction

    Posted 09/11/19 10:09 AM
    Now more than ever, customers are holding brands to higher standards. When something goes awry, customers expect full accountability. This shift in customer mindset has driven some organizations to hire chief diversity and inclusion officers to ensure the organization stays in tune with what people want. How does your organization ensure customer—or employee—satisfaction? What are some things other organizations are doing to meet customers’ higher standards?