General - myASQ

KPIs are not adding value.

6 32

Hi, In my organization (service industry), There are three KPIs : OTD (On Time Delivery) Target 90% FPY (First Pass ...

Deepak Negi 20d

18d

Hi Deepak;
My first impression is that your targets are too low. If you constantly achieve them, shouldn't you ...

14d

Hi Deepak,
It may be worth making a review and revision of your KPIs part of your annual review cycle. In my factory we ...

11d

Hi,
There's another possibility you might check out. Are people gaming the KPI's? I mean, are they taking actions ...

8d

First, if you consistently meet your goals, you can tighten them up. OTD at 95%, FPY at 98%, etc.

Another ...

23h

The most significant thing you've said here is " on-ground customers do not agree with the quality levels." It's ...

Quality Management Software

6 33

Hi Everyone, I work for a company that manufactures A/V equipment and I'm looking for QMS software that can help out ...

Mitchell Harmon 14d

7d

In my company, a small engineering company, we found after looking at all the commercial applications and the ...

7d

I'm doing the same thing for our company with a small access database. It will track and store everything I need to ...

23h

Edmond Frost ‍ and Matthew Caskey ‍ Gentlemen,

When your organizations build software in-house, how do you ...

20h

With respect to testing, we do the standard, accepted software testing. In this case, since it was a simpler ...

20h

Mitchell,

What some people leave out when they do an internal analysis of make or buy with a QMS is long-term support ...

DOE in Marketing/Sales

3 11

Does anyone have experience applying Design of Experiments to Marketing/Sales to discover what type of ...

Jonathan Van Heijzen 13d

13d

Hi Jonathan Van Heijzen ‍ - Thanks for joining us here! I finally feel like I'm getting to answer a question on here ...

13d

Thanks Trish. I appreciate the response. I'll check out the article.

23h

Hi Jonathan.

In additional to A/B testing as Trish Borzon ‍ described, there are a variety of experimental methods ...

World Webinar Conferance Fees

6 71

I have a simple question related to 2021 World Conference. First I should mention that I love ASQ and been member ...

Ray Lotfi 7d

7d

Personally I'd like an option to select and only pay for individual sessions, and/or perhaps just get a copy of the ...

5d

As a conference speaker for ASQ, I can attest that the assertion of "zero expenses" is not accurate. I was ...

5d

I can certainly confirm that the software/platforms used are not free. :)

4d

Sorry that people missed my comment/question. The fee ASQ-Milwaukee is charging for the webinar is the same/more ...

2d

Having been on the Conference Council for several years, I can assure you that there are costs associated with ...

Merging of (3) Quality Management Systems (QMS) under ...

3 32

Hello folks, Hope that everyone is doing well and enjoyed the holidays. The question is Currently we have (3) ...

Brian Dougherty 7d

4d

Hi Brian,

Hope you are doing well. When I was with another company my team and I had to do this for five business units ...

4d

Hi Brian,
My experience is integrating ISO 9001, ISO 14001 and OHSAS 18001 (back then). Here is my presentation for ...

4d

Good questions. I have generated QMS for company with multiple of products with different classes. I made One ...

Elections: 8 Phases of Focus

28

I support ASQ's efforts to advocate improved levels of transparency and objectivity for public elections; along ...

Daniel Zrymiak 5d

Section Leadership Meetings

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Are there any guidelines from ASQ for the sections leadership meetings. Specially that ASQ is a world ...

Ray Lotfi 24d

22d

Hi Ray Lotfi ‍, ASQ's Board of Directors voted in February to extend the restriction on face-to-face activities ...

22d

So sorry and hope that is not correct. Since when ASQ Milwaukee makes decisions for 96 sections around the globe ...

21d

Hi Ray Lotfi ‍, to clarify this decision was not made by staff at headquarters, rather it was made by the ASQ Board of ...

21d

Unfortunately they have been doing that sort of thing for several years. The members (who are REALLY ASQ) no longer ...

20d

I did look at the Aug and other minute of the board meetings nothing mentioned related to the sections leadership ...

Certificate of Conformance and/or Analysis - which to ...

4 25

Hello, I am wondering if folks have insight around Certificates of Conformance - maybe specifically why a ...

Shelly Wearn 20d

20d

I am not an expert but would like to keep my views.
While creating Quality Assurance plans and selecting ...

19d

You might want to ask the customers who are asking for them.

My thoughts are that CoCs are CYA while CoAs are for when ...

16d

Hi Shelly,

That is correct, they are usually required for border crossing. A certificate of origin is also one that ...

8d

Depends on what you sell. We require our suppliers to provide a Certificate of Conformity that cover regulatory ...

Process for personnel to anonymously communicate ...

1 20

What system or software are others using to capture communication of concerns about quality or safety?

Sharon Garcia 14d

8d

I think it might go over better if you focus on positive improvement instead of a complaint system.

Most things I've ...

Quality Issues In The News

6

The Flawed Inspection Process Under Scrutiny in Boeing 777 Engine Failures. Courtesy of The Wall Street Journal. ...

Kyle Eckmann 13d