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Cynthia Nazario
I'm excited to welcome  Duke Okes , a prolific Quality Press author. The second edition of his book, Root Cause ...
Cynthia Nazario Feb '19
Cynthia Nazario
What types of problems are best solved using RCA? 
Cynthia Nazario Feb '19
Duke Okes Duke Okes Feb '19
Good question.  I saw an organization one time that had 400+ corrective actions underway.  That is, every time ...
Gretchen Peterson
If an organization does not have a process in place to conduct RCA, what are some clear steps that an organization ...
Duke Okes Duke Okes Feb '19
Perhaps just get familiar with the concept of 5-whys ... continually asking why something happened until the real ...
Duke Okes Duke Okes Feb '19
Another way to learn RCA for quality applications is to see what others in the organization do to solve problems.  ...
Thanks, Duke Okes ‍!

I'll share a link here to some ASQ TV episodes about RCA:  https://videos.asq.org/?s=rca
Jeanine Becker
Hi Duke,
How does Root Cause Analysis fit into an organization's overall continuous improvement efforts? 
thank ...
Jeanine Becker Feb '19
Duke Okes Duke Okes Feb '19
This brings up another problem I see ... some people treat RCA as if it were process improvement.  It's not.  RCA ...
Duke Okes Duke Okes Feb '19
Now to respond more directly to the CI fit RCA is more about helping keep the process stable.  And hopefully most ...
Cynthia Nazario
2 25
What are the best tools for conducting a root cause analysis?
Cynthia Nazario Feb '19
Duke Okes Duke Okes Feb '19
There are so many ... some for helping define the problem, some for understanding the process/system being ...
Duke Okes Duke Okes Feb '19
One of the things I always like to stress is that the tools are not the end in themselves, they are simply cognitive ...
Duke Okes
Hello, all.  I'm Duke Okes, an ASQ member since 1978 (gap!).  I also hold ASQ certifications for CQE, CQA and ...
Duke Okes Feb '19
Cynthia Nazario
Thank you, Duke, and all attendees joining live chat today.

For more about root cause analysis, check out Duke’s ...
Cynthia Nazario Feb '19