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Cynthia Nazario
I’m excited to introduce Prashant Hoskote, Senior Director-Quality, Service Excellence and Innovation for Max ...
Cynthia Nazario Nov '18
Cynthia Nazario
Thank you, Prashant, and all attendees for joining the live chat today. If you’re interested in learning more ...
Cynthia Nazario Nov '18
Amanda Foster
My favorite part of the World Conference on Quality and Improvement is the closing ceremony: the parade of judge, ...
Amanda Foster Nov '18
Couldn't agree more...esp if you end up being one of the trophy winners :-) 
The Parade and Recognition/Awards Ceremony is my favorite part of WCQI also.  It gives us the opportunity to ...
Amanda Foster
Are there particular projects that are memorable to you because of their impact, the magnitude of a breakthrough, ...
Amanda Foster Nov '18
That is an excellent question.  Thanks Amanda.
 
Yes, 34 projects to be precise. 
Difficult to pick the best. I love them all. 
But the one that won the GOLD and BRONZE ...
Susan Peiffer
What specifically about the team excellence award helped to drive continuous improvement? Maybe the top 3 ...
Susan Peiffer Nov '18
Good question :-) 
These Top 3 kind of questions are always tricky. But let me give a shot anyway. 
1. The ITEA ...
Thank you, Prashant! Disciplined improvement and consistency are critical, and having a standard criteria for ...
Recognition in my view, is key to drive improvement and Excellence. We believe in disproportionate recognition. ...
This process brings about a huge sense of healthy competition among companies, withn the companies, and the grand ...
Wow, that's quite a structure!

What data do you use to show the ROI regarding the amount of time and energy spent on ...
Matthew Demko
How does ITEA compare with the Baldrige Award?  There seems to a push to use Baldrige, even by ASQ members, to move to ...
Matthew Demko Nov '18
Actually to cannot compare the 2. 

ITEA is a criteria for quality / process improvements / problem solving. 
...
Prashant Hoskote
Thank you for this opportunity yo share our experience on how we are using the ITEA process to drive improvements ...
Dawn Caous Dawn Caous Nov '18
Can you tell us a little about Max Life's participation in ITEA (how many years, how many of your team have engaged)?
Hi Dawn. Good question. That normally means its a difficult question. :-) 
The Max Group has been participating in ...
I must admit its been a huge learning (read frustrating...at times). 
Its been an evolution. 
Year 1 - 2012 - No ...
Thank you very much for sharing!!
Amanda Foster
This year the ITEA criteria was updated. Since you have so much experience using the criteria, what was the impact ...
Amanda Foster Nov '18
Hi Amanda. 
The changes have been substantial and great actually. 
For one, the # questions (many of them that ...
The criteria may be downloaded from the ASQ ITEA website  https://asq.org/programs/team-excellence ,  The ...
Yes, Geetha Balagopal‍, good idea!
Prashant Hoskote
I work for the Max Group in India that has interests in Life Insurance, Health Insurance, Healthcare, Senior ...
This seems like an enormous task. What is the scope? Meaning, how many employees (approximately) and what is the ...
It is enormous. I wish my boss understood that. 
70,000 employees across our 5 companies, spread across the vast ...
Right! How many language groups are represented? How do you manage communication?
Fortunately, not too many. English is the business language, typically. At times, Hindi (the national language) ...