This presentation describes how quality managers will become the “change masters” of their organizations. It will describe three distinct types of change that are necessary for inclusion in an organization’s strategic management process:<br /> <br /> • Improvement as a “work changer” for efficiency, quality and cost management.<br /> • Breakthrough as a “technology changer” for changing productive systems through equipment and software projects<br /> • Transformation as a “game changer” for changing the direction of a firm based on industry, market or product changes in purposeful intent.<br /> <br /> The presentation closes by contrasting perspective shifts in decision-making strategy and managerial responsibility that occur across these unique structural environments.