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Quality Management Division

Excellence through Quality
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  • Eileen Serrano Transformando la cultura organizaci...
    Jerry Rice
    0 Votes / 0 Comments
  • With Dr. Gregory Watson Quality as a Social Responsibility
    Jerry Rice
    0 Votes / 0 Comments
  • With Forrest Breyfogle Management 2 for Practitioners and Ma...
    Jerry Rice
    0 Votes / 0 Comments
  • With Dr. Gregory Watson Quality as an Economic Imperative
    Jerry Rice
    0 Votes / 0 Comments
  • By Jerry Rice and Doug Wood V.B.1 Introduction to House of Qualit...
    Jerry Rice
    0 Votes / 1 Comments
  • With Dr. Gregory Watson Quality as an Environmental Mandate
    Jerry Rice
    0 Votes / 0 Comments
  • With Dr. Gregory Watson Webinar #12 Managing for Quality Amid...
    Jerry Rice
    0 Votes / 1 Comments
  • With Jd Marhevko and Eric Zink Strategic Planning and Hoshin Kanri
    Jerry Rice
    0 Votes / 0 Comments
  • With Dawn Ringrose Part 4 - How to create content in suppor...
    Jerry Rice
    0 Votes / 0 Comments
  • With Dr. Gregory H. Watson Webinar #11 Defining Quality to Apply...
    Jerry Rice
    0 Votes / 0 Comments
  • With Leslie O'Flahavan Write Persuasively So Readers Unders...
    Jerry Rice
    0 Votes / 0 Comments
  • With Susan Gorveatte QMD Part 3 How to find QMD Content
    Jerry Rice
    0 Votes / 0 Comments
  • With Dr. Gregory Watson Insights into the Essence of Operatio...
    Jerry Rice
    0 Votes / 0 Comments
  • With Dr. Gregory Watson Strategic Reflections on Kano’s Attr...
    Jerry Rice
    1 Votes / 2 Comments
  • With Daniel Zrymiak Managing Quality 4 combining ISO 2501...
    Jerry Rice
    0 Votes / 0 Comments
  • With Doug Wood QMD Part 2 How QMD Content Management C...
    Jerry Rice
    0 Votes / 0 Comments
  • with Gregory Watson Understanding the Financial Compone...
    Jerry Rice
    1 Votes / 1 Comments
  • Simply stated, root cause analysis is a tool designed to help identify not only what and how an event occurred, but also why it happened. Only when investigators are able to determine why an event or failure occurred will they be able to specify workable corrective and preventive measures that prevent future events of the type observed. Understanding why an event occurred is the key to developing effective recommendations. Basics of Root Cause Analysis with Jam...
    Jerry Rice
    0 Votes / 0 Comments
  • With Heather McCain How to Improve your Member Experience...
    Jerry Rice
    0 Votes / 1 Comments
  • This webinar describes activities that can be summarized as “managerial engineering” or the logical design and structuring of business processes to become more responsive to external market, technological, social, legal, and regulatory influences by aligning its strategy formulation and deployment process to support feedback loops that can be used to minimize strategic upsets from dynamic shifts occurring externally. This way of working uses an active competitive monitoring process, strategic benchmarking, big data search engines, and linked and aligned performance measurement systems that can support simulation analysis of business alternatives given changes in external influence from these non-controllable factors and sources. Managerial Engineering – Designing F...
    Jerry Rice
    0 Votes / 0 Comments
  • ASQ Quality Management Division/ Energy and Environmental Division Joint Webinar with Willy Vandenbrande Can Quality Save the Planet?
    Jerry Rice
    0 Votes / 0 Comments
  • With Doug Wood V.B.2. Net Promoter Scores: A Guide to...
    Jerry Rice
    0 Votes / 0 Comments
  • With Dr. Gregory Watson Managing for Quality Lecture Series -...
    Jerry Rice
    0 Votes / 1 Comments
  • This webinar describes the establishment and maturing of the Japanese-style strategy management system from the mid-1960s when Toyota, Bridgestone, and Komatsu developed the cornerstones of a company-wide quality control system. In the next five decades a series of research committees lead by recognized academic thought leaders and populated by respected industrial members forged an incrementally maturing approach to assuring quality of products and services for customers. This webinar describes that journey and presents the culmination of lessons learned as reported in the Japanese Society for Quality Control’s most recently released standards for daily management, performance improvement, and management by policy. Understanding Japanese style Strate...
    Jerry Rice
    0 Votes / 0 Comments
  • In this informative 60 minute webinar, you will learn to understand the origins of the balance scorecard, to design a strategy map, to define appropriate key performance indicators (KPIs), and to apply targets of KPIs for motivation and incentives. Strategy Management with a Strategy M...
    Jerry Rice
    1 Votes / 0 Comments
  • This presentation follows experiences in deploying business excellence programs across large multinational corporations homed in the USA, India and China.  Approaches to ensuring effective deployment of core elements through distributed training include the selection of an effective suite of technologies, the creation and maintenance of a dynamic curriculum responsive to the differing needs related to culture and local leadership, and the development, engagement and coordination of a community of effective trainers drawn from within the distributed business communities.<br />
Experiences explored will include Hewlett-Packard from the USA, the Tata Group from India, and Huawei Technologies from Mainland China.<br />
Managing Distributed Training Commu...
    Jerry Rice
    0 Votes / 0 Comments
  • Energy underpins all aspects of modern life, and the lack of energy inhibits over 2.5 billion people from entering into modern life, but most people really don’t understand energy. Derek Tinker will discuss some difficult energy questions facing the world today: What kinds of energy will actually address climate change globally and at scale? What are the options to lift 1/3 of the world from energy poverty and the impacts of doing so? What is the “energy transition” and can it happen quickly? Pursuing a Smart Energy Future: A Disc...
    Jerry Rice
    0 Votes / 0 Comments
  • Concerned about employee engagement? Are you looking for best practices? This talk will help you understand the obvious and the “hidden” costs of a disengaged workforce, explain how to analyze the causes of a disengaged workforce, and explore the relevance of best practices to the participants’ own organizations. How Award-Winning Leaders Engage Emp...
    Jerry Rice
    0 Votes / 0 Comments
  • In this informative 60 -minute webinar, you will learn, Steps to gain consensus, Ways teams can flounder, and how to get them back on track, Core skills you need to deal with difficult people. Facilitation Skills
    Jerry Rice
    0 Votes / 0 Comments
  • This webinar describes a Western approach to the Japanese system called hoshin kanri. This process of strategy management begins with an inquiry into strategic options, shifts toward formulation of strategy which is then structured into appropriate change management projects and deployed to grow performance excellence. This webinar focuses on the front-end process which must be facilitated for senior managers. This is a role for the quality executive. After strategy has been formulated and projects structured for assignment, then the more familiar aspects of deployment (including use of the X-Matrix for hoshin tenkai (rollout of the change initiatives) may be pursued. Managing for Quality Lecture Series -...
    Jerry Rice
    0 Votes / 2 Comments
  • Webinar presented by Luciana Paulise Hiring, training and engaging the new...
    Jerry Rice
    0 Votes / 0 Comments
  • A major responsibility of the quality role is to design a system that satisfies company needs for competitive performance. This role is not satisfied by a limited perspective of certifications or satisfied by a kit of methods and tools – it must be grounded in the organizational purpose and support a drive to excellence that achieves strategic intent. This webinar describes how to design and deliver an inclusive quality architecture that combines: operational, cross-functional, and holistic business level systems. It integrates elements of certification, self-assessment, customer focus, and business excellence to achieve long-term, sustainable leadership with quality as a competitive differentiator. Managing for Quality Lecture Series -...
    Jerry Rice
    2 Votes / 1 Comments
  • This presentation describes how quality managers will become the “change masters” of their organizations. It will describe three distinct types of change that are necessary for inclusion in an organization’s strategic management process:<br />
<br />
• Improvement as a “work changer” for efficiency, quality and cost management.<br />
• Breakthrough as a “technology changer” for changing productive systems through equipment and software projects<br />
• Transformation as a “game changer” for changing the direction of a firm based on industry, market or product changes in purposeful intent.<br />
<br />
The presentation closes by contrasting perspective shifts in decision-making strategy and managerial responsibility that occur across these unique structural environments. Managing for Quality Lecture Series -...
    Jerry Rice
    2 Votes / 2 Comments
  • This webinar discusses the importance of managing supplier risk by performing audits, assessments, supplier training, and monitoring.  Strategies for performing these items as well as resources available with additional detail will be shared. Strategies to Prevent Supplier Issue...
    Jerry Rice
    0 Votes / 1 Comments
  • This talk shares the results of the global research study and discusses how ASQ members can help address gaps. First Global Assessment on the Curren...
    Jerry Rice
    0 Votes / 0 Comments
  • This webinar starts with showing how executive decision-making often relies on what economist Daniel Kahneman has called “System 1 Thinking” – an emotionally-based, subjective approach to making decisions that is the opposite of “System 2 Thinking” – a fact-based, objectively logical approach to making decisions. Thinking about how to make good executive decisions has a very rich heritage that reaches back to the late-1930s when Chester I. Barnard, an executive in the Bell System first addressed the issue. This presentation will present a cumulative summary of the ideas developed since that time and describe the conditions for making quality-based executive decisions grounded on the academic theory and illustrated by pragmatic lessons learned. Making Quality-based Executive Deci...
    Jerry Rice
    0 Votes / 1 Comments
  • Published on Jan 24, 2014 Interview made in the 1990s during production of “An Immigrant’s Gift.” © WoodsEnd, Inc., & G. Howland Blackiston. Commercial use prohibited. Watanabe on Joseph Juran and Quality
    Jerry Rice
    0 Votes / 0 Comments
  • Published on Jan 24, 2014 Interview made in the 1990s during production of “An Immigrant’s Gift.” © WoodsEnd, Inc., & G. Howland Blackiston. Commercial use prohibited. Steve Jobs on Joseph Juran and Quality...
    Jerry Rice
    0 Votes / 0 Comments
  • Published on Jan 24, 2014 Interview made in the 1990s during production of “An Immigrant’s Gift.” © WoodsEnd, Inc., & G. Howland Blackiston. Commercial use prohibited. Peter Drucker on Joseph Juran and Qual...
    Jerry Rice
    0 Votes / 0 Comments
  • Published on Jan 25, 2014 Interview made in the 1990s during production of “An Immigrant’s Gift.” © WoodsEnd, Inc., & G. Howland Blackiston. Commercial use prohibited. Genichi Taguchi on Joseph Juran and Qu...
    Jerry Rice
    0 Votes / 0 Comments
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