Operational Efficiency: Process Improvement Opportunities for Credit Unions

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By most external measures of customer satisfaction, credit unions appear to enjoy significant service advantages over their larger bank rivals. However, they often don’t enjoy the same scale and operational efficiency advantages. This report makes a persuasive case that credit union leaders can make significant competitive gains in their markets by implementing well-known continuous improvement techniques to simultaneously improve operational efficiency, reduce cost, and improve the member experience.

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ProcessArc_Shaffie_Operational_Efficiency11.pdfProcessArc_Shaffie_Operational_Efficiency11.pdf1371 KB


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Barbara Peck
Barbara Peck
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Date Added: Oct 18, 2021
Category: Resources
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