Presented at the 4/13/2021 Minnesota Section 1203 Program Meeting.

This inspiring, thought-leading session shows you how to make complex transformation easier and the pace faster. Highlighted practitioner results are bigger and more sustainable than anything you have seen.
This fast-paced session introduces a new paradigm with an organized way to:

• Connect strategy, daily work, and customer insight.
• Define intangible knowledge work as concrete, measurable and repeatable.
• Determine who “the customer” really is in every context and why it matters.
• Inject existing initiatives with a strong customer bias, leveraging current practices.
• Strengthen the four areas of performance most measurement systems miss.
• Use new tools for outstanding results.