V. Customer-Focused Organizations
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Customer Focused Organizations Topics
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| V Customer-Focused Organizations | ||
| V.A Customer Identification and Segmentation | ||
| V.A.1 Internal customers | ||
| V.A.2 External customers | ||
| V.A.3 Customer segmentation | ||
| V.A.4 Qualitative assessment | ||
| V.B Customer Relationship Management | ||
| V.B.1 Customer needs | ||
| V.B.2 Customer satisfaction and loyalty | ||
| V.B.3 Customer service principles | ||
| V.B.4 Multiple and diverse customer management | ||
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Date Added: Jan 5, 2019
Date Last Modified: Oct 2, 2021
Category: Resources
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