Quality Management Body of Knowledge

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I Leadership
  I.A Organizational Structures
  I.B Leadership Challenges
  I.B.1 Roles and responsibilities of leaders
  I.B.2 Roles and responsibilities of managers
  I.B.3 Change management
  I.B.4 Leadership techniques
  I.B.5 Empowerment
  I.C Teams and Team Processes
  I.C.1 Types of teams
  I.C.2 Stages of team development
  I.C.3 Team-building techniques
  I.C.4 Team roles and responsibilities
  I.C.5 Team performance and evaluation
  I.D ASQ Code of Ethics
II Strategic Plan Development and Deployment
  II.A Strategic Planning Models
  II.B Business Environment Analysis
  II.B.1 SWOT analysis
  II.B.2 Market forces
  II.B.3 Stakeholder analysis
  II.B.4 Technology
  II.B.5 Internal capability analysis
  II.B.6 Legal and regulatory factors
  II.C Strategic Plan Deployment
  II.C.1 Tactical plans
  II.C.2 Resource allocation and deployment
  II.C.3 Organizational performance measurement
  II.C.4 Quality in strategic deployment
III Management Elements and Methods
  III.A Management Skills and Abilities
  III.A.1 Principles of management
  III.A.2 Management theories and styles
  III.A.3 Interdependence of functional areas
  III.A.4 Human resources (HR) management
  III.A.5 Financial management
  III.A.6 Risk management
  III.A.7 Knowledge management (KM)
  III.B Communication Skills and Abilities
  III.B.1 Communication techniques
  III.B.2 Interpersonal skills
  III.B.3 Communications in a global economy
  III.B.4 Communications and technology
  III.C Project Management
  III.C.1 Project management basics
  III.C.2 Project planning and estimation tools
  III.C.3 Measure and monitor project activity
  III.C.4 Project documentation
  III.D Quality System
  III.D.1 Quality mission and policy
  III.D.2 Quality planning, deployment, and documentation
  III.D.3 Quality system effectiveness
  III.E Quality Models and Theories
  III.E.1 Organizational and Performance Excellence
  III.E.2 ISO quality management standards
  III.E.3 Other quality methodologies
  III.E.4 Quality philosophies
IV Quality Management Tools
  IV.A Problem-Solving Tools
  IV.A.1 The seven classic quality tools
  IV.A.2 Basic management and planning tools
  IV.A.3 Process improvement tools
  IV.A.4 Innovation and creativity tools
  IV.A.5 Cost of quality (COQ)
  IV.B Process Management
  IV.B.1 Process goals
  IV.B.2 Process analysis
  IV.B.3 Lean tools
  IV.B.4 Theory of constraints (TOC)
  IV.C Measurement: Assessment and Metrics
  IV.C.1 Basic statistical use
  IV.C.2 Sampling
  IV.C.3 Statistical analysis
  IV.C.4 Measurement systems analysis
  IV.C.5 Trend and pattern analysis
  IV.C.6 Process variation
  IV.C.7 Process capability
  IV.C.8 Reliability terminology
  IV.C.9 Qualitative assessment
V Customer-Focused Organizations
  V.A Customer Identification and Segmentation
  V.A.1 Internal customers
  V.A.2 External customers
  V.B Customer Relationship Management
  V.B.1 Customer needs
  V.B.2 Customer satisfaction and loyalty
  V.B.3 Customer service principles
  V.B.4 Multiple and diverse customer management
VI Supply Chain Management
  VI.A Supplier Selection
  VI.B Supplier Communications
  VI.C Supplier Performance
  VI.D Supplier Improvement
  VI.E Supplier Certification, Partnerships, and Alliances
  VI.F Supplier Logistics and Material Acceptance
VII Training and Development
  VII.A Training Plans
  VII.B Training Needs Analysis
  VII.C Training Materials/Curriculum Development and Delivery
  VII.D Training Effectiveness and Evaluation
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Date Added: Oct 12, 2018
Date Last Modified: Jun 11, 2020
Category: Resources
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