IV.B.2 Process Analysis

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Excerpt From The Certified Manager of Quality/Organizational Excellence Handbook

There are many reasons for examining and documenting the steps in a process. Several examples are:

  • When designing a new process or a change to a process
  • To prepare for an audit/assessment of a process or system
  • As part of the building project plans for a new facility
  • To aid in planning a preventive action
  • As a diagnostic technique for locating possible problem areas
  • As a tool for identifying non-value-added steps and bottlenecks in an effort to increase capacity, improve throughput, reduce cycle time, and eliminate waste
  • As a technique for comparing before and after changes to a process
  • To aid in developing a quality system’s documentation (often including both text and process maps)
  • As a technique for helping quality improvement teams to understand a process
  • As a training aid for understanding the process for which training is being given
  • As a technique to help strategic planners understand the interrelationships of existing processes

While there are a number of tools and techniques used in understanding and analyzing processes, the basic flowchart/process map is the predominant tool used.

Process Analysis Tools

Quality Management BOK Reference

IV Quality Management Tools 
IV.B Process Management 
IV.B.2 Process analysis - Use various tools to analyze a process and evaluate its effectiveness on the basis of procedures, work instructions, and other documents. Evaluate the process to identify and relieve bottlenecks, increase capacity, improve throughput, reduce cycle time, and eliminate waste.​ 

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Date Added: Sep 13, 2018
Date Last Modified: May 8, 2019
Category: Resources
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