I.B.2 Roles and Responsibilities of Managers

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Excerpt From The Certified Manager of Quality/Organizational Excellence Handbook

Managers attend to the work and resources of the organization—a stewardship role. This may include obtaining, allocating, distributing, using, disposing, and accounting for the resources that fall within the purview of the position to which they are assigned. Primary categories of resources include:

  • Money
  • Time
  • People
  • Material
  • Physical assets: equipment, facilities, land, and water
  • Information
  • Intellectual property
A significant difference is that the manager’s role is mandated by some higher authority and is in effect as long as the higher authority so states. The role of leader is less permanent and, in fact, may either be shared through rotation or acquired through acceptance by followers.

Being recognized as a leader often has no relationship to an organizational position title. Thus, a manager may or may not be recognized as a leader. A worker may be recognized as a leader without having any managerial-type title or responsibility. Organizations often interchange the two terms, for example, calling someone a project leader when the intention is really project manager. A chairperson may be a leader and/or a manager, depending much on the influence he or she may have on an organization and the decision authority granted.

Quality Management BOK Reference

I Leadership 
I.B Leadership Challenges 
I.B.2 Roles and responsibilities of managers - Describe typical roles, responsibilities, and competencies of people in management positions and how those attributes contribute to an organization’s success. 

Additional Resources
Back to the Leadership CMC
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Date Added: Sep 9, 2018
Date Last Modified: Sep 21, 2020
Category: Resources
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