Developing Leaders for Continuous Improvement

Tools Mindset = Respect for People (If you let them)

The classic “tools” of quality and improvement enable us to construct a workplace that provides maximum respect for people. But for that to happen, we must have that intention from the outset.

Standard work, takt time, and on, job tracking, and others can all be used to either impose control or to create a work environment that fosters thinking and learning.

We will look at some of the common tools and examine how they can be used to impose control on people or, conversely, to develop autonomous, competent teams.
Mark Rosenthal:
Mark Rosenthal has been learning on the front lines of Lean implementation, quality improvement, and leader development in manufacturing, engineering design, service sector and health care for 30 years.

His experience includes working on lean and quality systems implementation in companies such as Boeing and Boeing suppliers, Genie Industries, Eastman Kodak and Terex at sites throughout North America, Asia and Europe. His baseline background and training experience was with Toyota-trained teachers in the USA and Japan.

Since becoming a full-time independent consultant in 2011 he has worked with a wide spectrum of organizations ranging from strategic projects for major global corporations, coaching and training small and medium sized businesses down to coaching the owner of a small single-site retail business.

He has a Bachelors from Clarkson University in Potsdam, NY. Following school he spent 11 years as a Commissioned Officer in the US Army, managing heavy equipment maintenance and logistics operations, in Korea, the US, and Germany (as well as questionable activities such as jumping out of perfectly serviceable aircraft in flight) before joining the private sector.

Mark is also a well-known blogger in the Lean industry with his “The Lean Thinker” website.

Other Resources:

Also, based on the questions being asked, I thought this video of a keynote presentation I did at KataCon a few years ago might be interesting for your audience: https://www.youtube.com/watch?v=NnvwOF4J3g8

The book I recommended is "Never Split the Difference" by Chris Voss.
If anyone is interested, here is an Amazon link:
https://amzn.to/3JHU7RN

Also - I will be doing the closing keynote as well as a one-day workshop at the Lean Frontiers coaching summit in July at Jekyll Island, GA
https://leanfrontiers.com/2022leancoachingsummit/

Also speaking (the opening keynote) (and doing a workshop on leadership) will be Richard Sheridan, co-founder of Menlo Innovations - he is worth it alone.
https://menloinnovations.com
Menlo offers free virtual tours and workshops here:
https://menloinnovations.com/tours-and-workshops/factory-tours

And the kata-school-cascadia.org is planning an in-person deep dive into Toyota Kata - agenda TBD - the week of 11 July that will be hosted at Kaas Tailored in Mukilteo.

The table below contains one article and two videos to supplement his topic.

Title	address	Author/ Media/Speaker	Media
A Comprehensive Approach to Quality Aims at Inclusive Growth Continual Improvement as a Management Imperative	https://asq.org/quality-resources/articles/a-comprehensive-approach-to-quality-aims-at-inclusive-growth-continual-improvement-as-a-management-imperative?id=ad2eb3f324d046b388fe360df81d2c1f	Watson, Gregory H	Journal for Quality and Participation January 2012 Issue: Volume 34 Issue 4 Pages: pp. 16-20
Become a Better Quality Leader	https://videos.asq.org/become-a-better-quality-leader	Mike Turner’s and David Deacon’s	ASQ TV
Honeywell: The Importance of Continuous Improvement	https://videos.asq.org/the-importance-of-continuous-improvement	David Cotemy ASQ	ASQ TV