Core Roles in a Strategic Quality System

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HBOK 3-345
Title Core Roles in a Strategic Quality System
Author(s) Ken Imler
Source Quality Progress
Published Date 2006-06
Topic Work System Design

Work System Management

Abstract When establishing and maintaining a strategically viable quality system, senior management defines the roles played by groups, departments, or functions within the organization using risk/benefit analysis to determine the best fit in terms of logistics, costs, and capabilities. While there are many skills and responsibilities needed to improve a quality system continuously, the main ones apply to people in four roles: executive management, functional/departmental management, management representative, and quality assurance/quality control functions. A strategic quality system requires open communication and genuine commitment for the good of the organization. In addition to establishing priorities and providing resources to accomplish required activities, management must lead by example.
Access Restrictions ASQ members and journal subscribers only
Link for .PDF http://www.asq.org/data/subscriptions/qp/2006/0606/qp0606imler.pdf
Link for HTML http://asq.org/data/subscriptions/qp/2006/0606/qp0606imler.html
Reference Code 3-345
Key Words Communication, Core competencies, Leadership, Management commitment, Management skills, Quality system, Strategic planning

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Margot Wilson
Margot Wilson
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Date Added: Dec 20, 2020
Category: Resources
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