Standards Outlook: Output Really Does Matter
Description
HBOK 1-569
| Title | Standards Outlook: Output Really Does Matter |
| Author(s) | John E. “Jack” West |
| Source | Quality Progress |
| Topic | Legal and Regulatory Requirements; Work Process Design (including environments of care); Work Process Management |
| Abstract | This column argues that quality management system audits can't predict future performance, but that auditors should play particular attention to details that impact customers. |
| Access Restrictions | ASQ members and journal subscribers |
| Link for .PDF | http://www.asq.org/quality-progress/2007/10/auditing/output-really-does-matter.pdf |
| Link for HTML | http://www.asq.org/quality-progress/2007/10/auditing/output-really-does-matter.html |
| Reference Code | 1-569 |
| Key Words | Auditing, QMA performance, Customer value |
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Date Added: Dec 20, 2020
Date Last Modified: Dec 20, 2020
Category: Resources
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