Standards Outlook: Output Really Does Matter

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HBOK 1-569
Title Standards Outlook: Output Really Does Matter
Author(s) John E. “Jack” West
Source Quality Progress
Topic Legal and Regulatory Requirements; Work Process Design (including environments of care); Work Process Management
Abstract This column argues that quality management system audits can't predict future performance, but that auditors should play particular attention to details that impact customers.
Access Restrictions ASQ members and journal subscribers
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Reference Code 1-569
Key Words Auditing, QMA performance, Customer value



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Margot Wilson
Margot Wilson
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Date Added: Dec 20, 2020
Date Last Modified: Dec 20, 2020
Category: Resources
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