Service Quality Body of Knowledge (v3.0)

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In 2019 the Service Quality Division conducted a refresh of our Service Quality Body of Knowledge (SQBOK). In this version you have access to the BOK framework and content, a list of valuable reference materials sourced by our volunteer team, and examples of regular quality tools with details on how to apply them within the Services industry.
Service Quality Body of KnowledgeService Quality Body of Knowledge5842 KB

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Date Added: Jun 10, 2019
Date Last Modified: Jun 10, 2019
Category: Resources
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