Teaming Up With Six Sigma to Improve Accuracy and Customer Satisfaction By Janet Jacobsen
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A Firstsource Solutions Six Sigma improvement team used the define, measure, analyze, improve, and control (DMAIC) approach to tackle accuracy issues with client enrollment forms.

Filename
teaming-improve-customer-satisfaction.pdf
File size
232.22 KB
Date
Sunday September 23rd, 2018 6:31am

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