What is a Monte Carlo?
No two days or hours are alike in terms of the:
· Customers to be served or
· patients to be seen or
· transactions to process or
· Calls to be answered
The volume fluctuates hour by hour and so it can be nerve wracking to figure out just how many people, equipment and space you need in order to prevent anyone waiting with the negative side effect of losing customers or faithful employees who are overworked (stressed).
Monte Carlo simulations take this variation in volumes and times it takes to serve a customer / patient into consideration. It also has been used to look at risk management / mitigation and oil drilling locations and thousands of other uses. Tonight however, I will demonstrate how to use it in conjunction with ‘Little’s Law’ and ‘Process Lead Times’ so you have a 90% probability you will indeed have enough employees, equipment and space so you can provide good care of your customers (patients) and employees.
Examples to include one or more of the following depending upon available time and interest.
- How many exam rooms, doctors, nurses etc. are needed to ensure timely care to Veterans with Cardiac conditions.
- Call center (customer service) volumes for a large cell phone provider in the US.
- Hiring process to replace executives or any employee who have left your employ
BONUS: Graphical results with … mathematically weighted influencers on what helps or hinders your efforts … a good hint at where to have an improvement project or for sure what to watch out for and what doesn’t really matter (relatively speaking).
Vancouver, WA 98663
Room is limited to 30 persons. Please RSVP to SW WA Section 627 Section chair, Carl Douglas via email; cdouglas@QualityTLC.com