Keynote: AUDIT LIKE A JEDI KNIGHT Guidance from a Galaxy Far, Far Away
Presenter: SUSAN GORVEATTE, President, Gorveatte Consulting Inc.
Brief description of presentation:
Resist the “power of the Dark Side”, perform audits with the communication and leadership skills of a Jedi Knight, remain true to the purpose of the audit, look for the good, identify the opportunities for improvement and use your audit “Force” for the overall good of the organization.
Success in auditing relies on effective communication and being a strong team leader. Attend this session to avoid being a “Darth Vader Auditor”. Learn to be a Jedi Knight of Auditing by adhering to the principles of auditing and building strong audit relationships with your audit client, auditees, and team members. Learn how to approach people, how to build rapport, how to listen, and identify the characteristics of a successful auditor; these are skills that will help you perform a value-added audit with findings the audit client and auditees can act upon.
Format: online (via Zoom)
Date: Wednesday, 10 August 2022 Time: 6:30 pm to 8:00 pm PDT
Venue opens at 6:00 pm for networking
This will be a 0.5 RU event
Presenter Biography
Susan is a Quality Auditor, Trainer, and Coach working with businesses to demystify the ISO 9001 Standard.
Susan has worked more than twenty-five years in Quality Management blending the right amount of art and science needed to create a formula to success for organizations to consistently meet customer expectations through positive engagement of their workforce. She trains Internal and Lead Auditors across North America and currently resides in Nova Scotia, Canada.
Susan has Lead Auditor Training ISO 9001, AS9110B, AS9100C, ISO 14001 and Certified Safety Officer.
She currently travels throughout Canada and the US working with clients facilitating quality management programs in an effort to improve and grow their business processes so they may achieve their quality goals through international recognition.
Susan is an active member of American Society for Quality as Past Section Chair, Chair of the Content Management Committee for Training and Development for the Quality Management Division and Chair Elect of the Technical Program Committee for World Conference on Quality and Improvement.