Adrian discusses creating a customer experience playbook, the four buckets of growing and scaling teams, and why long term customer loyalty should be prioritized over new revenue.
Adrian Brady-Cesana has been working in Customer Experience and Service, Sales, Marketing and Operations Management and Consulting for 15+ years. Adrian has developed an in-depth understanding and appreciation for what it takes to succeed in startup and growth phase businesses as well as the importance of understanding the power of building a cohesive team focused on people, process and product to achieve scale. You can connect with Adrian in the following ways:
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