ASQ Cincinnati Lunch & Learn - The Customer Experience Playbook
The Customer Experience Playbook - what you need to create loyal customers.

Adrian discusses creating a customer experience playbook, the four buckets of growing and scaling teams, and why long term customer loyalty should be prioritized over new revenue.

Adrian Brady-Cesana has been working in Customer Experience and Service, Sales, Marketing and Operations Management and Consulting for 15+ years. Adrian has developed an in-depth understanding and appreciation for what it takes to succeed in startup and growth phase businesses as well as the importance of understanding the power of building a cohesive team focused on people, process and product to achieve scale. You can connect with Adrian in the following ways:
  1. Click here for CXC Facebook
  2. Click here for CXC Instagram
  3. Click here for CXC Twitter
  4. Click here for CXC LinkedIn
  5. Click here for Adrian's LinkedIn Profile

Date & Time
Thursday October 14th, 2021 11:00am CDT
End Date & Time
Thursday October 14th, 2021 12:00pm CDT
Host Type
Category Public Calendar

Event Comments

No Data Available

Event Map

Date & Time: 10/14/2021 12:00:00 PM EDT

Interested in Event