As a Quality professional, most of the processes that we work with are well-defined by SOPs or other instructional documentation. The process descriptions define the system elements that need to be addressed (tasks to be performed, data to be recorded, etc.). However, when it comes time to implement a process or a process change, other people have to do it. Very few systems changes are actually performed by Quality personnel; they are done by rank-and-file employees. So, how do we get other people to implement improvements that they did not initiate? In this presentation, we will look at some of the common Quality processes and how we can enlist others to help make our improvements effective.
Jim August is a quality professional with over thirty years’ experience in commercial, industrial and military/aerospace manufacturing. Currently, Jim is Quality Assurance Manager for CCL Label (Robbinsville) where he is working to integrate ISO 9001, cGMPs and Lean Manufacturing into a single business quality management system for five label plants in the US.
As a Senior member of ASQ, Jim belongs to the Princeton and South Jersey sections. He is an ASQ Certified Quality Auditor since 1993 and a CMQ/OE since 2008. Jim was active in Quality New Jersey between 1991 and 2007 where he served as a state Baldrige examiner and the Administrator for their Performance Excellence Network.
Always interested in Quality education, Mr. August has taught courses at Rutgers, Raritan Valley Community College and Middlesex County College. Jim has been a workshop leader and trainer for ISO 9001 and ASQ CMQ/OE and CQE certification refresher courses. He has a wide range of professional interests and has been a regular guest lecturer at Rutgers in addition to being a frequent presenter to ASQ local section and regional programs.
Deptford, NJ 08096