Quality is Everyone's Responsibility

Starts:  Sep 9, 2022 11:00 PM (UTC)
Ends:  Sep 10, 2022 12:00 AM (UTC)
Associated with  St. Louis Section

How to establish a company wide quality mindset


According to Deming "Quality is everyone's responsibility". Do you agree with this statement? Is that the mindset of everyone in your organization? Is your quality department sometimes blamed for process delays? Are you struggling with employees not following the procedures?

This presentation will answer questions about the quality mindset that adds value to an organization. Why should an organization be intentional in establishing the quality mindset? How should cross-functional team approach quality? What is the role of training in establishing a company wide quality mindset? What factors enhance meaningful and sustainable improvements? These question and more will be answered.



Ruth Ola


Ruth is the co-founder of Prowezz Leadership, a team focusing on developing leaders and agents of change. She is a certified Project Management Professional (PMP) and a Certified Manager of Quality and Organizational Excellence (CMQ/OE). She is an ASQConnEx expert with American Society for Quality. Ruth is a leader whose experience spans across developing, implementing, improving, and executing Quality Management Systems (QMS). She works with the highest levels of corporate leadership in implementing continuous improvement and lean processes, and in business process design and strategic planning. She is currently the Quality System Manager at KGS Group Consulting Engineers and Project Managers.


Ruth has a master’s degree in Geography and worked as a Geographic Information System (GIS) professional in the earlier part of her career. She is the Section Chair of ASQ Manitoba. She coaches with the Winnipeg Minor Basketball Association (WMBA).