Agenda:
5:30 - 5:45 Log in time
5:45 – 6:45Tutorial - Engaging Management by Applying Dollars and Cents to Internal Audits
6:45 – 7:00 Break
7:00 – 8:00 Feature Presentation - Agile Lean Six Sigma
Premeeting Tutorial:
Engaging Management by Applying Dollars and Cents to Internal Audits
Abstract: It is a constant challenge for quality professionals, and auditors in particular, to achieve buy-in and commitment from top management. Management is focused primarily on dollars and cents and want to know how all business activities effect the bottom line. When auditors can validate that their activities and the information they are reporting has a tangible effect on an organization’s profitability, management will certainly take notice. An effective way to do this is to assign cost and benefit, in actual dollars, to your audit findings. This session, through case studies and examples, will demonstrate how to assign a realistic cost to audit nonconformances, opportunities for improvement, and other findings. Case studies and examples will be used to exhibit an interactive process where the managers and auditors work together to determine the true cost of the issues found during internal quality audits.
Speaker Bio: Jeff Rosaine is the President of J Rosaine Quality and Consulting, whose recent clients include National Oilwell Varco, TransCanada Corporation and CES Energy Solutions, where he is currently serving as the Corporate Quality Manager. Jeff has been involved in Quality Auditing and Management since 1996 and in that time has conducted over 500 internal audits. Along the way, he has earned ASQ CMQ/OE and CQA designations. Jeff is always happy to share his experiences with any and all quality professionals.
Feature Presentation:
Agile Lean Six Sigma
Abstract: Motorola developed Six Sigma for a manufacturing, but this is no longer a main part of the economy. Service industries such as healthcare do not need all the tools in the Six Sigma toolkit. Trying to teach services everything needed for jobs in manufacturing is foolish and unnecessary. It’s overproduction. Faced with continuous, accelerating, disruptive change, businesses have had to find ways to respond. Surprisingly, they found a faster, better, cheaper path in Information Technologies (IT) of all places. In 2001, a group of software engineers banded together to adapt Lean principles to software engineering. They called this new methodology Agile. Lean Six Sigma is anything but agile. Spending months training Black Belts to train Green Belts and waiting months or years for results is no longer acceptable. This might have been possible in the last century, but it won’t work for 21st Century quality. We need to adapt Agile to Lean Six Sigma. Lean Six Sigma can be fast, affordable and flawless, maximizing results while minimizing costs. To do so requires a fresh approach using the Magnificent Seven Tools of quality. Training doesn’t have to take weeks or months; it can be done in a matter of hours. There is a better way. You have to be willing to narrow your focus, because performance problems aren’t spread evenly over the company like butter on bread; they cluster in a few activities and gaps. Agile Process Innovation focuses on the Magnificent Seven “Money Belt” Tools necessary to achieve stunning, breakthrough results. Master these and you can then add other methods and tools as required. As you improve, you’ll begin to see opportunities to innovate.
Speaker Bio: Jay Arthur teaches people how to Turn Data Into Dollars® using Microsoft Excel and the Magnificent Seven Tools of Lean Six Sigma. Jay helped one healthcare system reduce denied claims by $5 million per year and rejected claims by $24 million. Jay is the author of Lean Six Sigma Demystified (2 nd ), Lean Six Sigma for Hospitals(2 nd ), and the QI Macros SPC Software for Excel—a software package that automates all of the charts, graphs, and documents required for quality improvement. Jay holds a BS in Systems Engineering from the University of Arizona.