Internal Auditing - Sue Cantwell - 8:30am to 4:30pm
Want to be the architect of an internal audit program? ISO 9001:2015 can be overwhelming so let's break it down to manageable audit parts. Learn how to organize, set plans, conduct the audit, and write effective reports.
Course Learning Objectives:
• Complement internal audit observations with conversations with the QMS process owners and your organization’s employees.
· Hear best practices for a manufacturer or service provider that 3rd party auditors like to hear
Sue Cantwell has 30 years’ experience in Milwaukee-area manufacturing, from R&D to sales and manufacturing tech support to quality management. She has over 400 days of 2nd and 3rd party audit experience, mostly in the upper Midwest. Sue Cantwell wants to navigate the QMS future keeping in mind efficiency and productivity
Time Management - Kathy Price 8:30 am to 12:00 pm
Are you overwhelmed, struggling to check off all the items on your to-do lists? Do you ever feel there are not enough hours in the day? Time management is an essential skill that not only contributes to exceptional performance at work, but a better quality of life. In this course, you will evaluate your current habits and identify the behaviors, timewasters, and interrupters preventing optimal productivity. Arm yourself with tools to help you more effectively accomplish your goals at work and empower you to take back control of your time.
- Evaluate your priorities using systematic criteria.
- Implement a time management model to align tasks with your priorities.
- Apply best practices to improve your management of time.
- Identify solutions for overcoming procrastination.
- Discover how to say “no” professionally.
Kathy Price: Drawing on her career in media management and executive education, Kathy Price weaves theory and practice together to help leaders gain the skills to guide their teams to success. As a team leader and operations manager, Kathy never forgets the people in the process, working collaboratively through all levels of an organization to effect change. Kathy has an MBA from the University of Wisconsin-Milwaukee.
Conflict Resolution - Debra Schmidt 1:00 pm to 4:30 pm
The benefits of conflict management training go beyond just solving arguments between employees in an office. Conflict can arise in an organization when individuals have different opinions, interests, and thought processes. As a result, they may not be willing to compromise with each other, which results in arguments and disagreements. Conflict management prevents these conflicts. It helps employees find alternatives to problems and implement their ideas collaboratively, resulting in less workplace stress, increased employee retention, and improved performance. Conflict management incorporates a variety of different styles. While these styles may differ, every method utilizes the same management skills. To successfully manage conflict, you’ll need to understand various strategies and learn the right time to exercise each of them. Loyalty Leader Debra Schmidt will teach you strategic ways to manage conflict with coworkers and customers.
You will learn:
• Five conflict management styles
• Your conflict management style
• Four ways to keep your cool
• Techniques for avoiding common high-risk responses
• How to recognize and replace inflammatory words
• Seven conflict resolution strategies
Debra J. Schmidt is known as the Loyalty Leader®. She helps companies boost profits through customer and employee loyalty. As the owner of Loyalty Leader Inc., Deb provides training, consulting, and keynotes for Fortune 500 companies, small businesses, professional organizations, and trade associations throughout the United States. In addition to customer loyalty training, Deb delivers leadership, management, and sales training. Her extensive client list includes Northwestern Mutual, Molson-Coors, Wells Fargo, American Family Insurance, Kohler Co, and the Green Bay Packers.
Waukesha, WI 53188