Milwaukee Section 1202 Spring 2021: Leading with Emotional Intelligence


Emotional Intelligence is the ability to understand, use, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges and defuse conflict. Emotionally intelligent individuals don’t only have the agility to anticipate and respond to changing conditions; they are able to initiate, manage, and lead change in their teams, bringing new opportunities to the organization.

Learn how to assess and increase your emotional intelligence competencies in four key areas; self-awareness, self-management, social awareness, and relationship management.

Course objectives:

∙ Equip employees with skills to be more flexible in adapting to change.

∙ Nurture closer bonds between team members to increase group synergy, resulting in shared collective goals and greater collaboration.

∙ Increase your self-actualization and set inspiring goals.
Speaker Bio:

Debra J. Schmidt is known as the Loyalty Leader®. She is in demand as one of the nation’s top customer loyalty experts. She is a corporate trainer, professional speaker, consultant and author who helps companies build loyalty to keep more customers, reward great employees, get more referrals, and sell more products. Deb motivates, educates, entertains and delights audiences with powerful, humorous stories that drive her message home and hook even the toughest participants.

Since 1997, Debra has developed customer service standards or delivered training for companies such as Miller Brewing Company, US Bank, Baker Tilly, Roundy’s, American Family, Kohler Co, Lucent Technologies and the Green Bay Packers. She has trained more than 6,000 Northwestern Mutual home office employees on how to build customer loyalty.

She has a master’s degree and over 30 years of business management experience. In addition to her frequent television appearances in Milwaukee, Deb has been a featured guest on radio shows throughout the U.S. Her articles have appeared in hundreds of magazines and online publications.

Adjunct Professor Concordia University

Proud to join the incredible faculty team teaching business and communications classes in the Batterman School of Business.

Contract Trainer & Consultant MRA

With over 30 years of business management experience, Deb now creates collaborative partnerships with MRA members, involving company personnel, MRA resources and training customization. She focuses her expertise to support specific training objectives with clearly-established outcomes and timing, contributing to client business goals. In addition to on-site company initiatives, Deb has been a featured keynote speaker and workshop presenter at national conferences and conventions.
Registration Please See Additional Information Below More Details Tab

  1. Registration Link
  2. Class size is limited to 50 registrations. Please register early.
Date & Time
Saturday March 6th, 2021 10:00am CST
End Date & Time
Saturday March 6th, 2021 1:00pm CST
Webinar, Course
Host Type
Additional Information

Nothing says "Wisconsin" like 35° "heat wave!" We hope you were all able to enjoy some of today's sunshine! Just dropping in to provide a quick update about our Spring Education Events starting next weekend, March 6.
ASQ Milwaukee is committed to exhibiting, promoting, and fostering excellence through quality. We recognize that the past 12 months have challenging, to say the least. So, in the spirit of serving our members, we're pleased to announce that ASQ Milwaukee is creating our own local stimulus package for our upcoming Spring Training Seminars on March 6, March 13, and March 20.
We're honored that you've been weathering this storm with us this past year, and we'd like to find another way to give back. So from now until registration deadlines, we'll be offering a 31% discount on all three dates for our spring training seminars. You can now register for each session for just $100! But hurry! Registration deadlines are fast approaching! If you previously registered, we will be refunding the difference in the amount paid.

Seminar date                                                                                         Registration deadlines
march 6   building resilient teams/leading with emotional intelligence                  Still Open
march 13 resolving conflict and handling difficult people problems                       February 25
march 20 root cause analysis                                                                         March 6   

As always, please feel free reach out to us directly at with any questions or comments.

Thanks and Be Well,
Joe Manske, Section 1202 Chair,
and The Entire ASQ Milwaukee Leadership Team

Event Sponsor Information
ASQ Milwaukee Section 1202
Category Public Calendar

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Date & Time: 03/06/2021 10:00:00 AM CST

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