Topic:

Emotional Intelligence is the ability to understand, use, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges and defuse conflict. Emotionally intelligent individuals don’t only have the agility to anticipate and respond to changing conditions; they are able to initiate, manage, and lead change in their teams, bringing new opportunities to the organization.

Learn how to assess and increase your emotional intelligence competencies in four key areas; self-awareness, self-management, social awareness, and relationship management.

Course objectives:

∙ Equip employees with skills to be more flexible in adapting to change.

∙ Nurture closer bonds between team members to increase group synergy, resulting in shared collective goals and greater collaboration.

∙ Increase your self-actualization and set inspiring goals.
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Speaker Bio:

Debra J. Schmidt is known as the Loyalty Leader®. She is in demand as one of the nation’s top customer loyalty experts. She is a corporate trainer, professional speaker, consultant and author who helps companies build loyalty to keep more customers, reward great employees, get more referrals, and sell more products. Deb motivates, educates, entertains and delights audiences with powerful, humorous stories that drive her message home and hook even the toughest participants.

Since 1997, Debra has developed customer service standards or delivered training for companies such as Miller Brewing Company, US Bank, Baker Tilly, Roundy’s, American Family, Kohler Co, Lucent Technologies and the Green Bay Packers. She has trained more than 6,000 Northwestern Mutual home office employees on how to build customer loyalty.

She has a master’s degree and over 30 years of business management experience. In addition to her frequent television appearances in Milwaukee, Deb has been a featured guest on radio shows throughout the U.S. Her articles have appeared in hundreds of magazines and online publications.

Adjunct Professor Concordia University

Proud to join the incredible faculty team teaching business and communications classes in the Batterman School of Business.

Contract Trainer & Consultant MRA

With over 30 years of business management experience, Deb now creates collaborative partnerships with MRA members, involving company personnel, MRA resources and training customization. She focuses her expertise to support specific training objectives with clearly-established outcomes and timing, contributing to client business goals. In addition to on-site company initiatives, Deb has been a featured keynote speaker and workshop presenter at national conferences and conventions.
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Registration Please See Additional Information Below More Details Tab

1. Registration Link
2. Class size is limited to 50 registrations. Please register early.