Topic: Learning to See the Hidden Sources of Variation: Communication, Distance and Culture
Presenter: Sam Yankelevitch | Author | Speaker | Linkedin Learning instructor
Where: WebEx, Click here to register
When: Tuesday April 27, 2021 6pm-7:30pm
When we hear the phrase “do things right the first time”, our focus is often on the doing and the right. Yet we tend to forget that getting things done in business involves human inter-actions, in the form of giving an instruction, making a request or coordinating timelines. While many organizations have found relative success through implementing lean-six sigma methodologies, many still see certain problems repeat over and over. The sources of these problems are often rooted in invisible factors such as: communication, culture and distance – but these topics are mostly delegated to other departments and have fallen outside our quality and continuous improvement scope. It is not up to use to pick and choose. In a sense, by not including these in our quality scope, we are letting our customers down by not going deeper into our processes to identify hidden value for their benefit, and our growth. Sam will share with you obstacles that prevent is from seeing these sources of waste, basic tools to add in our cause and effect analysis and how to make them part of quality. “We must always keep in mind that the greatest waste is the waste we don’t see.” Shigeo Shingo
Sam Yankelevitch Sam is the CEO of Xpress Lingo Solutions, dedicated to helping organizations and their leaders align their teams to meet or exceed strategic goals. He does this by introducing effective daily work practices that help tie execution with results, in projects, operations and supply chains. He is an expert at visualizing the cause-and-effect relationship between culture and strategy. In his most recent corporate role, Sam was the GM of an industrial operation in England and prior to that the VP and General Manager of a German automotive supplier. Sam has spoken to over 5,000 people across the US, Mexico and Germany and has presented at the Kaizen Institute Congress, BMW Supplier Conference and the World Congress of the American Society for Quality (ASQ). To help get his message out, Sam has published: Walking the Invisible Gemba, Lean Communication, Global Lean and Lean Potion #9- Communication: The Next Lean Frontier and authored several courses on LinkedIn Learning. Sam holds a BSci in Industrial Engineering from the University of Texas at Arlington and an Executive MA in Finance from EAFIT University.