Quality Management Tools that Improve the Process at Home, Community, and Work

This talk will help the participant recognize the importance of self-assessment and active listening in decision making using qualitative and quantitative decision making.

This webinar is for you if you are:

• CEO – Executive leadership


• Department Director


• Domestic Engineer (taking care of the home full-time)


• Community Advocate

In this informative 60-minute webinar, you will learn:

• The importance of data collection and discussion


• Active listening


• When “okay” is okay


• Differences between treating the problem or the symptom


• Self-Assessment techniques