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Come learn how a customer journey map can be used to define touchpoints and metrics.
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Starts:
Jan 12, 2022 11:00 PM (UTC)
Ends:
Jan 13, 2022 12:00 AM (UTC)
Associated with
Quality Management Division (QMD)
with
Lisa Custer
Recorded on January 12, 2022
Quality management is often involved in issues with customers, or possible issues with prospective customers. This talk will demonstrate how to construct a customer journey map in order to identify customer touchpoints and define important metrics to monitor and improve performance.
This webinar is for you if you are:
Customer Service Manager
Manager of Operations
Quality Professionals
WATCH RECORDING HERE
I
n this informative 45-minute webinar, you will learn:
Uses of a customer journey map in the development of a new process and managing a current process
The steps to create a customer journey map to define touchpoints and metrics
Download to Your Calendar
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