Come learn how a customer journey map can be used to define touchpoints and metrics.
with Lisa Custer

Wednesday January 12, 2022 at 5:00 pm Central/ 6:00 pm Eastern
(Advance Registration Required)

Quality management is often involved in issues with customers, or possible issues with prospective customers. This talk will demonstrate how to construct a customer journey map in order to identify customer touchpoints and define important metrics to monitor and improve performance.

This webinar is for you if you are:
  • Customer Service Manager
  • Manager of Operations
  • Quality Professionals

In this informative 45-minute webinar, you will learn:

  • Uses of a customer journey map in the development of a new process and managing a current process
  • The steps to create a customer journey map to define touchpoints and metrics
Date & Time
Wednesday January 12th, 2022 5:00pm CST
End Date & Time
Wednesday January 12th, 2022 6:00pm CST
Host Type
Category Public Calendar

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Date & Time: 01/12/2022 05:00:00 PM CST