Come learn how a customer journey map can be used to define touchpoints and metrics.

Starts:  Jan 12, 2022 11:00 PM (UTC)
Ends:  Jan 13, 2022 12:00 AM (UTC)
with Lisa Custer

Recorded on January 12, 2022

Quality management is often involved in issues with customers, or possible issues with prospective customers. This talk will demonstrate how to construct a customer journey map in order to identify customer touchpoints and define important metrics to monitor and improve performance.

This webinar is for you if you are:

  • Customer Service Manager

  • Manager of Operations

  • Quality Professionals

WATCH RECORDING HERE


In this informative 45-minute webinar, you will learn:



  • Uses of a customer journey map in the development of a new process and managing a current process

  • The steps to create a customer journey map to define touchpoints and metrics