Come learn how a customer journey map can be used to define touchpoints and metrics. 3609
Come learn how a customer journey map can be used to define touchpoints and metrics.
12
with Lisa Custer

Recorded on January 12, 2022

Quality management is often involved in issues with customers, or possible issues with prospective customers. This talk will demonstrate how to construct a customer journey map in order to identify customer touchpoints and define important metrics to monitor and improve performance.

This webinar is for you if you are:
  • Customer Service Manager
  • Manager of Operations
  • Quality Professionals

WATCH RECORDING HERE

In this informative 45-minute webinar, you will learn:

  • Uses of a customer journey map in the development of a new process and managing a current process
  • The steps to create a customer journey map to define touchpoints and metrics
Date & Time
Wednesday January 12th, 2022 5:00pm CST
End Date & Time
Wednesday January 12th, 2022 6:00pm CST
Categories
Webinar
Host Type
Technical
Category Public Calendar

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Date & Time: 01/12/2022 05:00:00 PM CST