Managing Quality 4.0 combining ISO 25010 Criteria and ITIL practices 1966
Managing Quality 4.0 combining ISO 25010 Criteria and ITIL practices
With Daniel Zrymiak

In this informative 60-minute webinar, you will learn to:
  • Understand how Quality 4.0 applies proven quality practices to address several specific examples of Industry 4.0 including Additive Manufacturing, Artificial Intelligence, Digital Manufacturing, Cloud Computing, Blockchain, Big Data and Analytics, and the Internet of Things.
  • Identify and apply international models (ISO 25010: Systems and Software Quality Requirements and Evaluation; ISO 25012: Data Quality) to determine applicable quality characteristics.
  • Identify and apply ITIL practices for managing information and technology, with specific emphasis on Business Analysis, Change Enablement, Release Management, Deployment Management, Incident and Problem Management, and Continuous Improvement.
  • Combine these practices, along with Cost of Quality metrics, to determine the return on investment and benefit to Quality of Quality 4.0 application and deployment.

Daniel Zrymiak is an Engagement Manager at Ultranauts, based in Surrey, British Columbia. He holds a bachelor’s degree in commerce with honors in marketing from the University of Saskatchewan in Saskatoon. Zrymiak is an ASQ Fellow and has was awarded ASQ’s Feigenbaum and Crosby Medals. Zrymiak is ASQ-certified as an CMQ/OE, CSQE, CQE, CSSBB, CQA, CFSQA, and CBA. Zrymiak is a Quality Press author and reviewer, member leader and active with the Quality Management Division as a Vice-Chair of Governance and Excellence.
Date & Time
Thursday September 10th, 2020 4:00pm CDT
End Date & Time
Thursday September 10th, 2020 5:00pm CDT
Host Type
Category Public Calendar

Event Map

Date & Time: 09/10/2020 04:00:00 PM CDT