QMD Watson Webinar Series on Managing for Quality: #6 Organizational Learning - Triple-loop Experience 1558
QMD Watson Webinar Series on Managing for Quality: #6 Organizational Learning - Triple-loop Experience
Do you want to know how to coach business leaders in making better decisions, interpreting operational data, and applying quality as the means to improve organizational performance? Is it your personal responsibility to formulate or lead quality activities in your company? This 12-part lecture series by Dr. Gregory H. Watson is intended to help the organization-wide leader of the quality function improve their capacity to advise executives in the important matter of making decisions to enhance overall quality.

These webinars are for you if you are:
  • Quality Executive: Chief Quality Officer, Vice President or Director of Quality or any business-responsible Quality Manager
  • Business Excellence or Operational Excellence Leader
  • Master Black Belt or Experienced Black Belt

You may attend any and/or all of these sessions but please note that registration is required!

No. 6: “Organizational Learning – Triple-loop Experience”
(click on this title to register)

Date: June 16, 2020 Time: 6:00 pm ET/ 5:00 pm CT/ 4:00 pm MT/ 3:00 pm PT— 45 minutes lecture with 15 minutes Q&A

The concept of “Triple-Loop Learning” grew out of the work of Harvard psychologist Chris Argyris and Donald Schön as a “reflective management practice.” The first loop occurs as the outcome of work is examined when is nonconforming to its performance expectations. This cycle of learns about problem-solving, standardization, and process control. The second learning loop occurs reviews the methods used in the first loop to improve efficiency and effectiveness of work management methods. The third learning loop occurs as management examines its business assumptions for driving operational excellence. This webinar describes this process and illustrates it in a case study.

Date & Time
Tuesday June 16th, 2020 5:00pm CDT
End Date & Time
Tuesday June 16th, 2020 6:00pm CDT
Host Type
Webinar Link / Meeting Instructions
No. 6: “Organizational Learning – Triple-loop Experience”
(click on this title to register)

The first part of the series consists of the following webinars:
No. 1: "Making Quality-based Executive Decisions” February 13
No. 2: "Leading Transformation – Managing Improvement” March 12
No. 3: "Designing Quality as an Inclusive Business System” April 2
No. 4: "Strategy Inquiry, Formulation, and Deployment” April 28
No. 5: "Understanding Japanese-style Strategy Management” May 19
No. 6: "Organizational Learning – Triple-loop Experience” June 16

The series will continue in 2020 with (descriptions will come later):
No. 7: "Managerial Engineering – Designing Future Firms" July 21
No. 8: "Understanding the Financial Component of Quality" August 18 
No. 9: "Strategic Reflections on Kano’s Attractive Quality" September 15
No. 10: "Insights into the Essence of Operational Excellence" September 29
No. 11: "Defining Quality to Apply to Everyone, Everywhere" October 14
No. 12: "Managing for Quality Amidst Digital Turbulence" November 17
Additional Information
About Dr. Gregory H. Watson  
Dr. Watson has degrees in management, law, and industrial engineering. He is an 18-year ASQ Fellow and past-Chair (2000). He received the ASQ Distinguished Service Medal plus Lancaster, Crosby, and Ishikawa medals. He has been named an Honorary Member by seventeen national quality associations. Dr. Watson delivered speeches to 20 ASQ national and divisional conferences (twice for QMD). A former quality executive with Hewlett-Packard, Compaq Computer, and Xerox and he has coached executives in quality transformations at Nokia Mobile Phones (1993-99); Toshiba (1999-2001); ExxonMobil (2001-02); and over 20 other companies. He is the only Westerner to be awarded a Deming Medal by JUSE – the W. Edwards Deming Award for Dissemination and Promotion (Overseas) in 2009.
Category Public Calendar

Event Map

Date & Time: 06/16/2020 05:00:00 PM CDT