ASQ VANCOUVER MONTHLY QUALITY AND EXCELLENCE PROGRAM
Jan 25th, 2021, 6:00 pm to 7:30pm PST
REGISTRATION INSTRUCTIONS (CLICK HERE FOR TICKETS):
1- Register on this EventBrite page with your email.
2- We will send you the Zoom link and information by email a few days prior to the event.
Note: Ticket Sales end on Jan 22nd, 2021, 11:30pm, PST.
Note: Please use the same participant name on Eventbrite and the Zoom in order to claim your RU receipt
The Foundational Change Toolkit for Quality Professionals
Every manager involved with Quality, regardless of industry sector, will(?) agree on the validity of this simple statement, “Quality is an ongoing process. There’s no final destination where we can stop and rest on our laurels.”
This statement comes with a hidden imperative.
This is evident in the overlapping S-Curves in Maturity models. We reach Quality limits within existing approaches and must shift to new process to achieve greater levels of quality.
Each process shift requires a Change to processes that allowed us to achieve existing Quality levels. This means that while much of Quality Assurance is about making sure processes become part of the Culture, there is a critical requirement for bringing Change about, sometimes having to disrupt processes and cultures that have resulted in huge gains with respect to Quality.
This webinar will address two topics.
1 – The Virginia Satir Change Process – with attention paid to the inevitable connection to Maturity Models.
2 – A Template for communicating any type of Change.
Who should attend? Anyone and everyone mandated to make things better.
Takeaways: The additions to their Quality Assurance Toolkit they will take away?
1 – An understanding of a Change Process Model that explains WHERE resistance originates, and the different phases involved in accepting a Change – whether it is externally imposed, or internally demanded.
2 – A Communications framework supported by the Change Model, that focuses on the key questions underlying the resistance to ANY Change and the need to tailor management responses to those questions that are unique to their Change Initiative.
Earn Recertification units for your ASQ Certification by attending this event
About the Speaker
Peter de Jager is a keynote speaker/writer/consultant on the issues relating to the issue of managing change of all shapes and sizes in all types of organizations. He has published hundreds of articles internationally on topics ranging from Problem Solving, Creativity and Change to the impact of technology on areas such as privacy, security, and business. His articles have appeared in The Washington Post, The Wall Street Journal, The Futurist and Scientific American.
He is spoken in 45 (and counting) countries and is recognized worldwide as an exciting, humorous, provocative, and engaging speaker. His audiences have included the World Economic Forum, The World Bank and The Bank for International Settlements.