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Session Topic: "Creating Compelling and Engaging Process Maps that Drive Engagement and Improvement” by Steve Phinney

"Many organizations document their processes, whether it is for continuous improvement, ISO or any other initiative. The main employee complaint of many organizations is the lack processes and tools for them to perform their jobs. At one division of Microsoft, as with many organizations, processes are documented sporadically and at many levels of detail. Many of these processes are on a shared drive, but rarely used by employees and are difficult to read and understand.

At Microsoft, we deployed a mapping approach that not only engages employees to use them, while reducing variation in how work is performed. After documenting and validating the processes, we created a Process Library that allows individuals to access the process for the task they need to perform, walking them step by step through the process including all the supporting information and tools to complete the task.

This approach is leading us to phase two of the mapping project, creating a continuous improvement function. As with many mapping efforts, we have several opportunities for improvements, many are quick hit opportunities, while others are going to follow a PDSA/Kaizen approach to improving.

During this presentation, I will share the journey we are on and we are going next as we mature in our process management efforts."

Steve is a motivated and results-focused operations consultant with more than 20 years of experience serving virtually all industries including technology, finance, logistics, healthcare, non-profit, government, medical devices and many others. Demonstrated client impact with $500+ million in bottom-line and top-line efficiencies. Drives cultural change through deployment of customer-focused, Kaizen mindsets, along with the tools and skills for identifying and eliminating waste and solving problems at all levels of any organization. Very adept at teaching very basic, and complex problem solving skills that empower all employees and make positive changes to any culture, Kaizen!

Areas of Expertise & Technical Skills

• Lean Six Sigma Master Black Belt

• Lean Deployment Leadership

• Program Management

• Creating “Blue Ocean” strategies

• Full Life Cycle Management

• Budgeting & Cost Reduction

• Process Improvements

• Kaizen Event Leadership

• Facilitation for results

• SPC, DOE and TRIZ Innovation

• Silo buster

• iGrafx Process Modeling and Simulation

• JMP/Minitab and other Data Analysis Tools

Military Experience: Major | Aviation and Command, United States Army, Honorable Discharge

Education & Certifications: Masters in Business Management, Golden State University, San Francisco, CA; Bachelors of Science in Finance, Seattle University, Seattle, WA; Lean Six Sigma Black Belt, ASQ

Transactional Lean, Lean Institute, TRIZ Train the Trainer, Dr. Ellen Domb

Germane Technology Skills: Productivity: Microsoft Office Suite and O365; Analysis: JMP, Minitab, SigmaXL, QI Macros, iGrafx Process and Process for Six Sigma; Modeling: Visio, iGrafx and Promapp; Query and Database: Microsoft Access and SQL basic knowledge; Graphics and GUI: iGrafx and Photoshop

Note: Topic and Speakers are subject to change based on availability

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