Ann Arbor Section Meeting Monday 05APR21: Mark Graban, Measures of Success: React Less: Lead Better, Improve More
Measures of Success: React Less: Lead Better, Improve More
Abstract: Mark’s latest book is Measures of Success: React Less: Lead Better, Improve More. Organizations depend on metrics for their business. Question is, are they helping people do the right things? Or, encouraging them to overreact to every uptick, downturn, and change?
In other words, reacting to noise. Noise is present in every metric. But, it’s our reaction to noise that causes waste and stress. Too often, people don’t recognize this. It is like feeling stuck on a rollercoaster you no longer enjoy. We do and explain things that don’t help us improve. At the cost of doing things that do. No need to be jittery about every change in a metric. Not by a long shot. Measures of Success shows a better way to chart and manage your metrics, in any organization or setting. For your business processes and activities, you need to know what’s working, what’s not, and what to change. And why. Then, you can determine what to stop doing, what to start doing, what to keep doing. “What gets measured gets managed.“ We’ve all heard that. But did you ever learn how to manage a metric? This ain’t about gaming the system or fudging the numbers. This is about delivering real value, understood by everyone, and proven with data. Learn a better way to manage your measures.
About Mark Graban: Mark Graban is an internationally-recognized consultant, author, professional speaker, and entrepreneur. He builds upon a deep education in engineering and management with practical experience working with executives and frontline employees in multiple industries to synthesize and practice methods including Lean management, continuous improvement, statistical methods, and people-centered leadership approaches.
He has learned, practiced, and taught these methodologies in settings including manufacturing, healthcare, and technology startups. Working independently since 2010, and in partnership with other consulting groups, Mark enjoys working with organizations that are looking for better ways to improve, with leaders who are willing to lead that charge. Mark is also a Senior Advisor to the software company KaiNexus.