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Presentation 7:00 p.m.

Adjourn 8:00 p.m.


Contact: Fred Cramer

Please note: Webinar information will be emailed to registered participants the evening before the event.

Developing Leaders for Continuous Improvement

Tools + Mindset = Respect for People (If you let them)


The classic “tools” of quality and improvement enable us to construct a workplace that provides maximum respect for people. But for that to happen, we must have that intention from the outset.


Standard work, takt time, and on, job tracking, and others can all be used to either impose control or to create a work environment that fosters thinking and learning.


We will look at some of the common tools and examine how they can be used to impose control on people or, conversely, to develop autonomous, competent teams.



Mark Rosenthal has been learning on the front lines of Lean implementation, quality improvement, and leader development in manufacturing, engineering design, service sector and health care for 30 years.


His experience includes working on lean and quality systems implementation in companies such as Boeing and Boeing suppliers, Genie Industries, Eastman Kodak and Terex at sites throughout North America, Asia and Europe. His baseline background and training experience was with Toyota-trained teachers in the USA and Japan.


Since becoming a full-time independent consultant in 2011 he has worked with a wide spectrum of organizations ranging from strategic projects for major global corporations, coaching and training small and medium sized businesses down to coaching the owner of a small single-site retail business.


He has a Bachelors from Clarkson University in Potsdam, NY. Following school he spent 11 years as a Commissioned Officer in the US Army, managing heavy equipment maintenance and logistics operations, in Korea, the US, and Germany (as well as questionable activities such as jumping out of perfectly serviceable aircraft in flight) before joining the private sector.


Mark is also a well-known blogger in the Lean industry with his “The Lean Thinker” website.