The Houston Forensic Science Center initiated a DMADV project to determine how to measure quality. The project team’s goal was to design an actionable quality metric for the company and each technical area. These quality metrics would provide visibility on quality and allow sections to better understand problem areas. In addition, it would provide trending data that will help build a proactive and preventative quality culture.
To determine which quality factors should be measured the team held voice of the customer sessions and then performed Kano analysis to determine the customer requirements. The results were surprising. According to our results, audits, counting defects and conforming to standards are not the only ways our organization measures quality. The team determined that quality is also about employee engagement, professional development, continuous improvement and innovation. This analysis drove a comprehensive design that considered all aspects of quality.Speaker: Aimee Grimaldi, MS, CSSBB,CQA
Aimee Grimaldi is a Project Engineer at the Houston Forensic Science Center where she leads process improvement initiatives for the organization. Aimee has four years of experience in project management and has fifteen years of experience with ISO 17025 in the forensic science industry.
Ms. Grimaldi holds a Master of Science degree in Forensic DNA and Serology from the University of Florida. She is an ASQ Certified Six Sigma Black Belt and a Certified Quality Auditor (ASQ-CQA).