ASQ Greater Ft Worth - Webinar

When:  Jan 24, 2023 from 06:00 PM to 07:15 PM (UTC)
Associated with  Greater Fort Worth Section
The Incredible Power of Employee Recognition

Webinar Agenda:

11:45 - 12:00 noon - Webinar Log-in / Participant Briefing

12:00 Noon - Topic Presentation - Speaker: Derek Williams (UK)


The western world is facing its greatest ever labor shortage. The challenge for leaders is no longer about getting the right people on the bus but keeping the right people on the bus!


The biggest single reason people leave their job is the lack of recognition. Hence the greatest challenge is keeping the right people and empowering them to do the right thing for their customers.


Derek will challenge conventional thinking. His presentation is likely to change your view of employee recognition and your responsibility as a manager for the rest of your life.


Derek is a Fellow of the Professional Speaking Association, a member of the Institute of Customer Service, a past CEO of Society of Consumer Affairs Professionals and an Associate of Institute of Chartered Management Accountants.

As well as running The WOW! Awards, Derek is Chair of SLL and Inspire All, a UK leisure group with 2500 employees over 47 locations. He also continues to work in the front line for one of the UK's largest retailers, "It's how I stay connected with real customers and real situations. I never want to lose that grass roots connection."


1:00 "What's Next" at ASQ Ft Worth

1:15 Feedback / Dismissal

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