21st Century Excellence - Building on Deming's System of Profound Knowledge

Webinar Agenda:
11:45 - 12:00 noon - Webinar Log-in / Participant Briefing
12:00 Noon - Topic Presentation - Speaker: Bob Kennedy (Ireland)

We are living in an age of high speed change, driven by powerful new information technologies. Within quality management a lot of attention is given to these changes and to the knowledge and tools that a quality manager will need to master in the future. But an organization is not a set of tools and technologies. It is a group of people working together in order to achieve the best possible results for its stakeholders. And within this living entity a quality manager must try to contribute as much as possible to the overall targets.

-- Introduce Deming’s SoPK and show how various elements of it have been developed over the decades
-- Apply ‘Quality’ to human systems and explain how this was attempted in a village in Ireland
-- Builds a new approach to: Quality, Excellence and Human Systems that is more suited to the 21st Century and Quality 4.0

1:00 "What's Next" at ASQ Ft Worth
1:15 Feedback / Dismissal
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