Today, the key to success for organizations is how they keep their customer satisfied. Customer satisfaction is directly linked with the ability of the organization to consistently provide products and services as per the customer’s expectations and requirements. Process control and compliance play vital roles in maintaining the quality of products and services. One of the effective and proven tools to control processes and their variations is Layered Process Audits – LPAs. LPA Program is a structured way to verify that work is performed as originally intended, resulting in improved performance metrics.
In this section meeting, Waseem will go over the LPA program based on AIAG CQI 8 requirements. He will show how to make LPA programs more effective and that delivers value to your businesses and your customers.