Training: Process Improvement & Quality Fundamentals 2732
Training: Process Improvement & Quality Fundamentals

Presented by the Vermont Manufacturing Extension Center (VMEC) in partnership with the Vermont Section of ASQ

Note: This course coincides with an ASQ Certification Option - Certified Quality Improvement Associate (CQIA)

Dates: Fridays, April 9, 16 & 30 and May 7 & 14, 2021; note there is no class Friday, April 23

Time: 9:00 am – 12:00 Noon (EDT) each day

Course Fee: $625; this does NOT include the cost of the course book, “The ASQ Certified Quality Improvement Associate Handbook” (Fourth Edition); you will need to purchase this prior to the start of the class

Non-VT employees may attend this training

For an organization to pursue excellence and control costs, there must be internal capability for effective and sustainable process improvement. In five (5) 3-hour sessions, participants will learn the tools, techniques and necessary planning to improve a business process and achieve better outcomes, with increased efficiency. This course will enable participants to contribute to process improvement initiatives, while getting a comprehensive understanding of how quality management has and continues to evolve in all business sectors.

Quality improvement involves methods such as PDCA (Plan, Do, Check Act), Lean and kaizen, and Six Sigma. These are tools and methods all quality systems expect an organization to have in place and use.

In conjunction with the training, participants work on a project throughout the course with instructor feedback and guidance. Suggested projects include:

  • Cycle time analysis and reduction
  • Root cause analysis
  • Process measurement & improvement
  • Customer dissatisfaction
  • Process audit & improvement

Who should attend? Leadership team members and individual contributors that want to gain the knowledge and skills of a quality practitioner who participates in, or leads, process improvement projects. Also, this course is a great foundation for other courses such as auditing, risk management, corrective action and business process management.

What you should expect Each participant will need a sponsor for their project (most likely the participant’s manager or another leader from their company) that will support applying the tools to actual work that is value-added for the company. We will give sponsors regular updates on course content and suggestions for helping implement course content at work.

Course Outline
Session 1: Quality management systems, terms and philosophies

  • ISO 9001 fundamentals; quality terms in common use
  • The history of quality and the pioneers that helped chart the course
Date & Time
Friday April 9th, 2021 8:00am CDT
End Date & Time
Friday May 14th, 2021 11:00am CDT
Host Type
Webinar Link / Meeting Instructions
Register:  Use the provided link.
Payment: Please make check payable to “VMEC” and mail to PO Box 12, Randolph Center, VT 05061-0012. OR  To pay by credit card (VISA, MC, AMEX), click here.
Additional Information

What is the value of certified employees? Investing in staff quality skills and knowledge will bring value and a market differentiator to your organization. ASQ certification offers these benefits:

  • Knowledgeable employees who assure product and service quality
  • Internationally recognized credentials from the global voice of quality
  • Greater employee loyalty and retention
  • A more competent Vermont workforce

About the instructor Tim King is the Education Chair for the Vermont Section of ASQ.  He is also the founding partner of the consulting and training firm, Quality Matters LLC, based in Williston, VT.  Tim provides clients with extensive business experience, having worked in various management and operational leadership capacities in the private sector and as a consultant for the past twenty-five years.

Tim has a master’s degree in Training & Management Development, and a master’s degree in Engineering. He has been certified by ASQ as Manager of Quality & Organizational Excellence (CMQOE), a Quality Auditor (CQA) and a Quality Inspector (CQI). Tim obtained his Master Lean Six-Sigma Black Belt from the Thayer School of Engineering-Dartmouth College. He is certified to administer the Myers-Briggs Type Indicator, MBTI®.

Questions on this course? Please contact Phil Chadderdon, VMEC Professional Manufacturing and Business Growth Advisor, at or (802) 274-1407.

An added value for participating in this multi-week course is preparation to attain the Certified Quality Improvement Associate (CQIA) status (a lifetime certification) with the American Society for Quality (ASQ). 
CQIA Test Dates 
View this link and scroll to “Testing Dates” in June and August 2021; note application deadline dates and fees.  The exam fee is a separate cost, not included in the course fee.

Event Sponsor Information
To learn more about VMEC, go to Vermont Manufacturing Extension Center - VMEC.
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Date & Time: 04/09/2021 09:00:00 AM EDT