ASQ San Antonio February 2021 Virtual Meeting: "Measuring the Seemingly Immeasurable"

ASQ Section 1404 Meeting

The more important something is, the more we want to measure it. The better we measure it, the more we understand. It is a curious fact that many of the most important business and customer priorities often go unmeasured. Many leaders struggle to answer a key question: How can we use measures to connect enterprise performance, customer satisfaction and knowledge work to drive improvement? Strategic and business plans commonly include measures of success, but few of them are directly relevant to knowledge work or to what customers care about. The last thing we need is to inadvertently communicate to our customers that we aren’t on the same page with them.


6:30pm - 7:00pm Networking and Announcements
7:00pm - 8:00pm Keynote Presentation

Date & Time
Tuesday February 9th, 2021 6:30pm CST
End Date & Time
Tuesday February 9th, 2021 8:00pm CST
WebEx Meeting
Meeting, Webinar
Host Type
Webinar Link / Meeting Instructions
The meeting is free but we do ask you register for the webinar by using the Registration link. Please make sure to review the Additional Information section on your Eventbrite ticket as it will have the meeting link and any additional meeting instructions

Online registration opens Thursday, January 21st, 2021 @ 12pm and closes on Monday, February 8th, 2021 @ 12pm. A reminder email with the meeting link in your ticket will be sent 24 hrs prior to the meeting.

Additional Information
Tony Belilovskiy joined C3 Excellence in 2017.  He is Vice President of the International Institute for Customer-Centered Leadership (IICCL), a C3 Strategic Advisor and a C3 Strategic Project Management trainer and facilitator.  His diverse expertise includes operational excellence, project management training and coaching, culture change management, engineering in metallurgy, ballistics, licensed clinician, healthcare administration, auditor, healthcare consulting, entrepreneurial business ownership, statistician and conference speaker.
During his career spanning over 25 years in the United States, he has worked in and with community hospitals and tertiary medical facilities as both a clinician and administrator, group physician practices, Fortune 500 Company, medical insurance companies, government entities, developed courses and taught at several universities and colleges.  Tony’s diverse and multicultural experience has made a huge positive financial and operational impact on multiple companies.
Tony has an extensive international and cross-cultural experience. He is very familiar with what it takes to achieve rapid and durable cultural change for leaders at every rank within an enterprise. Tony has the proven ability to manage multiple initiatives, with a strong commitment to results ranging from business growth, operational savings, employee engagement and customer delight. He speaks three languages, has a sharp and inquiring mind, and pairs all that with an easy sense of humor that makes him a joy to work with.
Tony holds both Bachelors in Cardiopulmonary Sciences and Masters in Healthcare Management and Administration from Northeastern University in Boston, MA; Associates Degree in Metallurgy from Odessa Polytechnic Institute in Odessa, Ukraine.
Background and Interests
Tony was born and raised in the Soviet Union and emigrated to the U.S. with his parents at the age of 19.  As an avid traveler and transportation/aviation enthusiast, Tony immerses himself in different cultural settings around the world, such as participating in traditional meal preparations with Southern African Zulu tribe, Bungee Jumping in Botswana, observing wildlife in Africa’s national parks, and harvesting fruits and vegetables along the Danube river with local villagers in Romania and Moldova.  In addition to all of the above, Tony is also an accomplished classical pianist.
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Date & Time: 02/09/2021 06:30:00 PM CST

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