Join us for our in-person section meeting on Tuesday, September 20th, when Tracy Owens and Therese Steiner will present “Facilitation for Quality.”
Note: this is a free event, but registration is required. To register, click the "Going" link on the my.asq page. Registration will be limited to 30 attendees.
Abstract: As Quality professionals, we are sometimes asked to lead teams through diagnosing and solving business problems. The skill of effectively managing a group through workshopping and resolving such challenges can be stressful. In this interactive session, Tracy Owens and Therese Steiner, co-authors of the ASQ-published book F-Notes: Facilitation for Quality, will lead attendees through a mini-workshop leveraging 3 tools from their book. You will collaborate with other attendees to learn and apply the tools in a quality scenario. The purpose of this session is to build your confidence in leading a work group through problem-solving as well as to add tools for innovation and effective workshop management to your toolbox.
About the Speakers: Tracy Owens, CQE/CMQ/OE, is a process improvement consultant in Dublin, Ohio. He has been a Lean and Six Sigma practitioner since 1999 when he took on the role of Black Belt at Kenworth Truck. From automotive manufacturing he ventured into supply chain logistics, insurance & finance, medical device manufacturing, legal & other professional settings, where process analysis, data analysis, and teamwork are required to drive lasting, positive changes. Since his time in the US Army, Tracy has always believed in and demonstrated the importance of explaining clearly the objective of a mission and not just directing or commanding specific tasks. He holds a masters degree from Seattle University and is the author of Six Sigma Green Belt, Round 2 (2011) and The Executive Guide to Innovation (2013, co-author).
Therese Steiner, ASQ CSSBB, Is the Director of Operational Effectiveness and Customer Experience at LexisNexis, where she has worked for 20+ years since completing her Juris Doctorate at the University of Dayton School of Law. She is a 2020-2011 ASQ Board Member and Geographic Communities Council Region Director. Therese served multiple terms as the Dayton Section Chair, and continues to serve as the publication coordinator for the Service Quality Division. Therese has been a speaker on Customer Experience and Quality topics at global and regional conference, including ASQ WCQI and OPEX World Summit.